What is your return policy?
We accept returns for most products within 30 calendar days from the date of delivery. Items must be unused and in their original packaging. Please contact us at info@beautyofjosseon.it.com to initiate a return and receive a prepaid return shipping label. To see the full list of conditions and exceptions, please refer to our Returns & Refund Policy.
How do I start a return?
To begin the return process, send an email to info@beautyofjosseon.it.com with your order number and a brief explanation of why you are returning the item. Our customer service team will provide you with all the necessary instructions and a prepaid return label. Please do not ship any items back without prior authorization.
How long do I have to return an item?
You have 30 calendar days from the day you receive your package to request a return. After this period, we are unable to accept returns or issue refunds.
Do I have to pay for return shipping?
No, we cover the cost of return shipping for all eligible returns. We will provide you with a prepaid return label upon request. If you choose to ship the item using your own method, we cannot reimburse you for the postage.
What is the condition for a return?
Items must be returned in the same condition they were received: unused, with all original packaging, seals, and labels intact. We cannot accept returns for items that show any signs of use or are damaged by the customer.
Do you offer exchanges?
We do not currently offer direct exchanges. If you need a different item, we recommend returning the original product for a refund and placing a new order separately.
What items are non-returnable?
For hygiene and safety, we cannot accept returns on items that have been opened, used, or are missing their original seals. Gift cards and final sale items are also non-returnable. Please check our full policy for more details.
When will I receive my refund?
Once your return is received at our facility and inspected, we will issue a refund to your original payment method within 1 to 2 business days. It may then take an additional 7 to 10 business days for your bank or credit card company to post the refund to your account.
What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us immediately at info@beautyofjosseon.it.com within 3 calendar days of delivery. Please include your order number, a description of the problem, and photos of the item and packaging. We will work quickly to resolve the issue by sending a replacement or issuing a full refund, including any applicable taxes.
How much does shipping cost?
We are proud to offer free standard shipping on all orders to any address within the United States. There are no hidden fees or minimum order requirements.
Are taxes included in the displayed price?
No, the prices you see on our product pages do not include sales tax. Applicable state and local taxes are calculated at checkout based on the shipping address you provide. The final total, including all taxes, is clearly displayed before you confirm your purchase.
Where do you ship?
We ship exclusively to addresses in the United States, including Alaska, Hawaii, and U.S. military APO/FPO addresses.
When will my order be shipped?
After you place an order, please allow 1 to 2 business days for processing. This includes order verification and packaging. You will receive a tracking number via email once your package has been handed over to the carrier.
How long does shipping take?
Our standard delivery time is estimated at 3 to 7 business days after your order leaves our facility. This is an estimate and may vary due to carrier conditions or external factors like weather.
Will I get a tracking number?
Yes. Every order comes with a tracking number, which will be sent to you via email as soon as your order is shipped. You can use this number to check the real-time status of your delivery.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at info@beautyofjosseon.it.com. If your order has not yet been processed and shipped, we can accommodate the change. If it has already been shipped, you cannot cancel the order, but you may return it following our return policy.
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal. All payments are processed securely, and your payment information is protected.
Do you collect sales tax?
Yes, sales tax is calculated based on your shipping address and applicable state and local laws. The total tax amount will be displayed at checkout before you submit your order.
Who should I contact if I have more questions?
For any further questions, concerns, or assistance, please reach out to our customer support team. You can email us at info@beautyofjosseon.it.com or call us at +1 303-704-9567. Our team is available Monday through Friday, 9:00 AM to 6:00 PM (CST).